Frequently asked questions
Answers about channels, AI agents, the free plan, pricing, languages and human handover.
What is Rexenda?
Rexenda is an omnichannel AI agents platform for sales, collections and customer service, built for companies of every size, from small businesses to large enterprises. Its AI agents answer on WhatsApp, web chat, email, SMS and phone 24/7, qualify leads, book meetings, follow up, send quotes and payment links and, in Mexico, issue CFDI e-invoices.
Which channels does Rexenda support?
WhatsApp, Instagram, Facebook Messenger, web chat on your site, email, SMS and voice calls — all in one shared inbox.
What can the AI agents do?
They answer customers instantly using your knowledge base, qualify prospects, detect purchase intent, follow up, book meetings and update your CRM. You choose each agent's skills and its level of autonomy.
Do the AI agents replace my team?
No. The agents take care of first response and routine work; any conversation can be handed to a person with the full context, and your team can take over at any moment.
Can I use Rexenda for free?
Yes. Rexenda has a free plan with no time limit and no credit card required. It has its own limits on users, channels and conversations, listed on the pricing page, and you can upgrade to a paid plan whenever you need more.
How much does Rexenda cost?
Rexenda has a free plan with no time limit. Paid plans start at $49 USD per month with the Starter plan, and yearly billing saves about two months. Prices are shown in USD, MXN or EUR depending on where you are; the pricing page lists every plan and limit.
Which languages does it support?
The interface is available in 9 languages (English, Spanish, Portuguese, German, French, Italian, Dutch, Hindi and Arabic), and the AI agents talk to each customer in the customer's own language.
Can I cancel at any time?
Yes. There are no long-term contracts: you can cancel from your billing settings whenever you want.
Where is Rexenda available?
Rexenda is available worldwide and in 9 languages: English, Spanish, Portuguese, German, French, Italian, Dutch, Hindi and Arabic. AI agents answer in each customer's language; our human team supports you in English and Spanish, with live chat translation for the other languages. Some features depend on the country: CFDI invoicing is only for Mexican issuers, and some phone numbers require identity documents. Rexenda is operated by BENDDI TECHNOLOGIES S.A. DE C.V., a company incorporated in Mexico.
Can I send quotes and charge from Rexenda?
Yes. You write the quote from the conversation, your customer accepts it from a public link without any account, and you charge into your own connected payment account. It works in any country and any currency.
Does Rexenda take a commission on what I charge?
No. The payment is made directly on your own account and Rexenda takes no cut of it. Your payment provider still charges its own processing fees, which are between you and them.
Can Rexenda issue the tax invoice for my country?
Every sale gets a universal sales document with the correct tax mention, which is valid anywhere. Automatic stamping with the tax authority exists today only for Mexico (CFDI) and needs your own certified issuer; other countries are on the roadmap.
Is Rexenda safe and trustworthy?
Yes. Rexenda is operated by BENDDI TECHNOLOGIES S.A. DE C.V., a company registered in Mexico. Card payments are processed by Stripe and paid into your own account, credentials are stored encrypted, sign-in supports two-step verification and each company's data is isolated. You can start on the free plan without a credit card.
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