Rexenda for healthcare
Clinics and health services lose appointments to unanswered messages and busy phone lines. Rexenda answers common questions, helps patients book and confirms visits across the channels they already use.
The challenge
- Phone lines saturate and messages go unanswered outside office hours.
- Missed or unconfirmed appointments cost time and money.
- Staff answers the same questions about services, prices and schedules all day.
How Rexenda helps
- AI agents answer service, schedule and location questions instantly, 24/7.
- Appointment booking and reminders on the calendar, over WhatsApp or web chat.
- Sensitive conversations hand over to your staff with the full context.
- Voice calls answered by an AI agent when the line is busy or the office is closed.
A typical day with Rexenda in a clinic
A patient writes after hours
At 10 p.m., a patient asks on WhatsApp about a procedure, its price and how to prepare. The AI agent answers from your knowledge base, asks the questions your staff defined, such as the reason for the visit, and saves the details to the patient's contact record.
The visit lands on the calendar
The agent suggests open slots and books the appointment directly on your calendar, synced two ways with Google Calendar or Outlook. The next morning, reception sees the booking and the whole conversation without retyping anything.
Confirmations and follow-up
Scheduled follow-ups confirm the visit and send preparation instructions; outside WhatsApp's 24-hour window they go out as approved templates. If the patient needs another time, the agent reschedules or cancels in the same chat and the calendar updates.
Calls and sensitive questions
When the line is busy or the clinic is closed, the voice AI agent answers calls and books appointments. Clinical or sensitive questions go to your staff with the full conversation, and the AI keeps the patient informed until a person joins.
The voice AI agent at the front desk
Many patients still prefer to call. The voice AI agent answers on your Rexenda phone number or on WhatsApp calls, books and reschedules appointments during the call and saves the transcript and summary in the inbox. You set in its safety rules what it must not discuss, such as diagnoses, and those questions are passed to your team.
Frequently asked questions from clinics
How is patient information protected?
Patient conversations and data stay inside your clinic's workspace, visible only to the people you authorize. You control access with four roles and a configurable permission matrix, can limit who sees each channel or number, and protect accounts with two-factor authentication and remote sign-out of active sessions. Rexenda does not replace your own review of local health-privacy rules.
Can the AI agent give medical advice?
It should not, and you decide its limits. Through its knowledge base and safety rules, it answers about services, schedules, prices and preparation. Questions about symptoms, diagnoses or treatment are handed to your staff with the full conversation, and the AI keeps the patient company until a person joins, so nobody is left without an answer.
Do we have to change our calendar or WhatsApp number?
No. The calendar syncs two ways with Google Calendar and Outlook, so appointments booked by the agent appear where your team already works. With WhatsApp coexistence you can keep using the WhatsApp Business app on the same number while Rexenda connects to it through Meta's official platform.