Rexenda for education
Schools, universities and academies compete for every applicant's attention. Rexenda answers program questions the moment they arrive, qualifies each prospective student and keeps the enrollment conversation alive until the decision.
The challenge
- Program inquiries arrive year-round and out of office hours.
- Admissions teams cannot follow up with every interested applicant on time.
- Applicants compare several institutions and enroll where they get answers first.
How Rexenda helps
- AI agents answer questions about programs, fees, schedules and admissions 24/7.
- Every inquiry becomes a qualified lead with its interest and profile recorded.
- Automated follow-ups keep applicants engaged through the enrollment funnel.
- Handover to admissions staff with the whole conversation when it is time to close.
A typical admissions cycle with Rexenda
The inquiry arrives
A prospective student fills in a lead-capture form on your website or writes after seeing an Instagram ad. The submission becomes a lead and a conversation, and the AI agent replies at once with program, fee and schedule details from your knowledge base.
Each applicant is qualified
The agent asks the questions your admissions team defines, such as program of interest, start date and modality, and stores the answers in custom fields. Each applicant gets an AI score from 0 to 100, so advisors know whom to contact first.
An information session is booked
The agent books a campus visit or an online information session on an advisor's calendar. For online sessions it can create a video room with an RSVP link, and scheduled follow-ups remind the applicant beforehand.
Through to enrollment
Automatic triggers fire when a lead changes stage, so each applicant gets the right next message. When the applicant is ready, an advisor takes over with the full conversation and can send a quote for tuition with a card payment link.
Calls from applicants and parents
Parents and applicants often prefer to call. The voice AI agent answers those calls with the same information as the chat, detects the caller's language and books information sessions during the call. For outbound follow-up, calling campaigns respect your time windows, retries and do-not-call list.
Frequently asked questions from schools and universities
Can we write to applicants again after they stop replying?
Yes, within WhatsApp's rules. While the 24-hour service window is open, the agent replies freely; after that, follow-ups go out as Meta-approved message templates, which Rexenda helps you draft and submit. Applicants who ask to stop receiving messages are recorded as opt-outs and are not contacted again on that channel.
Can the AI agent answer in other languages?
Yes. The AI agent detects the language each applicant writes in and replies in it, which helps with international students, and the voice AI agent does the same on calls. Your team's interface is available in nine languages, including English, Spanish, Portuguese, French and Arabic.
How do we know which campaigns bring applicants?
Rexenda records which Facebook or Instagram ad started each WhatsApp conversation. On the Growth plan and above, analytics show leads, spend and return for each Meta Ads campaign, and the pipeline shows how many of those leads reach the Won stage. That way you can move budget toward the campaigns that bring real applicants.