One inbox for WhatsApp, Instagram, Messenger, Telegram, web chat, email, SMS and phone calls, with one contact identity across every channel.
Rexenda: a WATI alternative with AI agents that also answer the phone
WATI is a WhatsApp-first customer engagement platform that also covers Instagram, Facebook, SMS, TikTok, RCS and web chat. Rexenda is an AI agents platform for omnichannel sales and customer service, where WhatsApp, email and phone calls share one inbox and AI agents sell, support and help you get paid.
- Free plan, no time limit
- No credit card required
Why teams look for a WATI alternative
Email is not among the channels WATI lists, so teams that also serve customers by email need a second tool.
WATI's calling is built on WhatsApp Business Calling and its voice AI is listed on its highest plan; its public pages do not describe regular phone numbers.
WATI starts with a seven-day free trial rather than a free plan, and its AI features draw on a credit allowance that depends on the plan.
What Rexenda does differently
AI agents that answer and place phone calls and WhatsApp calls, let the caller interrupt, and use tools during the call, such as booking a meeting or updating the CRM.
AI agents take around 60 real actions: move a lead through the pipeline, send quotes and card payment links paid into your own Stripe account and, in Mexico, issue CFDI invoices.
A free plan with no time limit and no credit card. Rexenda does not charge for WhatsApp messages: Meta bills them to your own WhatsApp Business Account.
How to switch
Export your contacts from WATI as a CSV file and import them into Rexenda: a ready-made profile for WATI exports recognizes the separate country code and phone columns and the campaign and SMS consent flags. You review the mapping before importing, unrecognized columns become custom fields, and the import can be undone. Then, once your WhatsApp number is released from WATI, connect it with Meta's Embedded Signup and resubmit the message templates you use.
When WATI may still be the right choice
If nearly all your conversations happen on WhatsApp and bulk WhatsApp campaigns are your main need, WATI's focus on that channel may suit you better. Rexenda's broadcasts are basic today: send now, templates or text, and merge fields.
Questions
Can I import my WATI contacts into Rexenda?
Yes. Export your contacts from WATI as a CSV file and upload it to Rexenda. A ready-made profile for WATI exports detects its columns, including the separate country code and phone fields and the campaign and SMS consent flags. You review the proposed mapping before importing, columns it does not recognize are kept as custom fields, and you can undo the import.
Does Rexenda charge for WhatsApp messages?
No. Rexenda does not charge for WhatsApp messages. Meta bills conversation and template fees directly to your own WhatsApp Business Account, using your own payment method. Your Rexenda plan covers human users, channels, contacts and monthly AI credits; AI replies, voice minutes and transcription draw from that credit balance.
Is there a free plan, or only a trial?
There is a free plan with no time limit and no credit card, and no trial that expires. You can start on it and move to a paid plan (Starter, Growth, Business or Enterprise) when you need more users, channels, contacts or AI credits. Paid plans can be billed monthly or yearly.
Facts about WATI checked against its public website in October 2026.
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