Rexenda vs. Trengo: channels, AI and pricing compared
Trengo is a European omnichannel customer engagement platform priced per workspace (from €299 a month on annual billing, with 10 users included), with AI billed per conversation and an AI agent for phone calls in beta, billed per minute. Rexenda offers a comparable omnichannel inbox with AI agents built in, voice as a native channel and a free plan with no time limit.
At a glance
| Rexenda | Trengo | |
|---|---|---|
| Channels | WhatsApp, Instagram, Messenger, web chat, email, SMS and voice calls | Email, WhatsApp, Instagram, Messenger, TikTok, live chat, SMS; voice as a paid add-on |
| AI agents | Built in; monthly AI credits included in plans | Charged per use (€0.25–0.30) |
| Voice calls | Yes | Paid add-on; AI agent on calls in beta (€0.40 per minute) |
| Built-in CRM | Included (contacts, fixed-stage pipeline; revenue attribution from the Growth plan) | Via integrations |
| Public starting price * | From $49 USD/month | From €299 EUR/month(per month for the workspace, 10 users included, billed annually) |
| How to start for free | Free plan, no time limit | 7-day free trial |
* Pricing models differ between vendors (per user or per account, minimum terms, usage fees, add-ons). Figures are the lowest published list price of the entry plan; when the unit or billing term is unusual, it is noted next to the price. Rexenda's figure comes from its live price list. Always check each vendor's site for current details.
When Trengo may be the better fit
Trengo may fit better for European mid-size teams that want a EUR-priced shared inbox and are comfortable with per-conversation AI fees.
When Rexenda may be the better fit
Rexenda fits better for teams that want a lower entry price, voice as a native channel and a built-in CRM with revenue attribution.
How Trengo charges vs. Rexenda
Trengo charges per workspace: each plan includes a set number of users and conversations per month, and extra users and conversation packs cost more. AI is billed per AI conversation from a prepaid balance once a small included allowance runs out, voice is a paid add-on, and its AI agent for calls is billed per minute during the beta. Rexenda starts with a free plan with no time limit, and AI replies and voice minutes draw from monthly credits included in each plan.
Moving from Trengo to Rexenda
Export your Trengo contacts to a CSV file and import them into Rexenda with column mapping, a review step and undo. Disconnect WhatsApp in Trengo, then connect the number with Meta's Embedded Signup and link your email inboxes, Instagram and Messenger again. Past conversations, rules, AI Journeys and reports stay in Trengo, so rebuild the automations you depend on in Rexenda's visual flow builder.
Methodology and sources
This comparison is based on public information from each vendor's website and pricing pages, last reviewed in October 2026. Product names and trademarks belong to their respective owners. Features and prices change frequently; where a vendor does not publish a figure, we say so instead of guessing. If you spot something outdated, contact us and we will correct it.
Sources checked
- trengo.com/pricing · checked Thursday, October 1, 2026
- trengo.com/prices · checked Thursday, October 1, 2026
- trengo.com/try-for-free · checked Thursday, October 1, 2026
- help.trengo.com/article/general-trengo-plan-questions · checked Thursday, October 1, 2026
- help.trengo.com/article/ai-billing-explained · checked Thursday, October 1, 2026
- help.trengo.com/article/how-to-configure-and-set-up-an-ai-agent-for-voice · checked Thursday, October 1, 2026
- help.trengo.com/article/new-plan-pricing · checked Thursday, October 1, 2026
- trengo.com/integrations · checked Thursday, October 1, 2026
Where to go next
See how it works step by step, compare the plans or start on the free plan:Switching from Trengo? See the alternative · Features · Pricing · Start free